FAQs
Orders
What is the standard turnaround time?
Our standard turnaround time is 7 – 10 business days, not including transit time.
Can I get my order quicker than normal turnaround?
Yes, absolutely! We can turn orders around faster but a rush fee could apply to the order.
How do I place an order?
You can either email your order to service@willenterprises.biz with all order info and artwork or you can place it online.
What is the price?
There is no 1 set price. It all depends on what item you want and what you are getting decorated on it. Email service@willenterprises.biz for a custom quote.
What is the minimum order size?
- Screen Print Orders: 12 pieces per design.
- Embroidery Orders: 6 pieces per design
- DTG/DTF Orders: No minimum
- Promotional Item Orders: Varies by product but generally around 50-100 pieces
Can I get samples?
Yes, we do offer samples, however the prices vary and can be quite expensive in certain situations. Please email us directly for any sample questions you might have.
What is a setup fee?
The setup fee is for the creation of the screens to print your order. They are $15 per color per location and are waived at 108 items per printed design.
What is a tape or digitizing fee?
The tape or digitizing fee is the fee to get a file created so your logo can be embroidered.
Artwork
What file formats do you accept for artwork?
We prefer vector files such as:
• .AI (Adobe Illustrator)
•.EPS (Encapsulated PostScript)
•.PDF (must be vector-based)
• High-resolution (300 dpi or higher) flattened images are also acceptable, but additional charges may apply
*For artwork created with AI, please note that those will need to be redrawn as files are usually not print ready.
What is vector artwork, and why is it important?
Vector artwork is made using paths, not pixels. This means it can be scaled to any size without losing quality. It’s essential for silk screening because it ensures clean, sharp prints. If you’re unsure whether your file is vector, feel free to send it—we’ll check for you.
Do you offer artwork or digitizing services?
Yes! We can redraw or convert your artwork to vector or a digitized embroidery file. Fees may apply based on the complexity of the artwork, and we’ll always confirm pricing before proceeding. Some artwork for embroidery may need to be simplified or enlarged to ensure proper stitching.
What resolution is best for non-vector images?
For non-vector files (like photos or detailed illustrations), please send images that are 300 dpi. Low-resolution files can result in blurry or pixelated output.
Can I submit a photo or a drawing?
Yes, but it may require additional work. For silk screening, we’ll need to convert it into a format suitable for printing. For embroidery, detailed images may be simplified to suit the medium.
What if I don’t have artwork and only and idea?
We are here to help! Our skilled artists will work hard to bring your ideas to life. In most cases, there is no artwork fee for us to create a custom design as unique as your idea. Or you can take the driver’s seat and use our online designer to create your own!
Will I see a proof before production?
Absolutely! We provide digital proofs for all orders. You must approve the artwork and order separately before we move forward with production.
Can you match specific Pantone colors?
Yes! For silk screening, we can match Pantone Solid Coated colors. For embroidery, we offer a selection of thread colors, and we’ll match as closely as possible.
Do you keep artwork on file?
Yes. We archive all approved artwork, so you can easily reorder without resubmitting your design.
How large can I print my artwork?
Our design team will always resize your artwork for optimal printing but here is a cheat sheet of our maximum print sizes:
• Adult t-shirts: 12” wide by 18” tall
• Youth t-shirts: 11″ wide by 13” tall *infant and toddler sizes will require their own set ups
• Left chest and sleeve prints: 3.5” wide by 3.5” tall
• Hat front: 5” wide by 2.5” tall
Can I use a 3rd party design studio or program to make my shirt?
Yes! But please make sure to provide us with the native vector files or download a print ready PDF. If the artwork only resides online and you are unable to download it, please send us a link.
Can I make changes to my artwork after I approve it?
In some cases, yes. Please contact your artist or customer service representative as soon as possible and we will do our best to make the change happen before the job begins production. If your order has already been approved, you may not be able to change your product color without a restocking fee.
Payment
When is payment due?
All orders must be paid in full before we process the order unless you have approved Net 30 terms with us.
How do I pay for my order?
If you have prepay payment terms, we will send you a link to pay online.
What type of payment options do you accept?
We accept all major credit cards, ACH, check, or cash payments.
Can I get Net 30 terms?
Yes, but this is reserved for clients with an established history and are in good standing. Email ar@willenterprises.biz for a credit application.
Shipping
How long does it take to ship my order?
We ship everything from our production facility in Milwaukee, WI. Depending on where you want it shipped, it could take 1 – 5 days for transit. Please view transit maps at the bottom of the page for estimated days to your location.
How much does shipping cost?
There is no set fee for shipping. Shipping is based on a real time rate from FedEx.
Can I pick up my order to save on shipping cost?
Yes you can! All orders are done in our Milwaukee, WI facility.
Can you split ship my order to different locations?
Yes you can! You can ship your order to as many locations as you want!
Can I ship internationally?
Yes you can! We have shipped all over the world. Duties and Taxes will be billed separately.
Stores
What store is right for me?
Pop-Up | Standard | Advanced | |
Open Year-round | ✓ | ✓ | |
Can have royalty? | ✓ | ✓ | ✓ |
Password Protected | ✓ | ✓ | ✓ |
Permissions Based Buying | ✓ | ||
Sales Guarantee Minimums | ✓ | ✓ |
- Pop-Up Stores: Best for quick, temporary campaigns like fundraisers, team orders, or one-time events.
- Standard Stores: Great for schools or small-to-midsize companies needing consistent but not overly complex merchandise solutions.
- Advanced Stores: Ideal for enterprise clients needing a branded, scalable, and deeply customizable company store experience.
How long does it take to build my store?
- Pop-Up stores take 2-3 days to be created after artwork, product, and pricing approvals.
- Standard and Advanced Stores take 1-2 weeks to be created after artwork, product, and pricing approvals.
Can I add a royalty to fundraise on my store?
Absolutely you can! We’ll give you a price per item so just let us know what you want to charge on the store. Royalty checks are sent out at the beginning of each quarter.
Do all Online Store purchases get shipped to one location, or can they be drop shipped to individual addresses?
- Orders can be shipped in bulk to a single location, or we can drop ship to each recipient’s address. It’s up to you!
- If bulk shipped to one location, you are responsible for the shipping cost unless you want it deducted from your royalty.
Is there a limit to how many products I can add to my store?
- There is no limit but there is a sales guarantee based on the number of items you want. If the sales for your store don’t meet the sales guarantee, you are responsible for the difference.
- Ex.: There is a $500 sales guarantee for 15 or fewer items and if your sales are only $400 on the store, you are responsible for the remaining $100.
Do Online Stores have the ability to ship internationally?
Yes they do!
Can anyone view/order from my Online Store?
This is up to you. Your store can be password protected so only people you give the password to can order or you can just have it open to the public.
Can I add promotional items to my store?
Some items, like drinkware can be produced on demand, but a majority of items would have to have stock ordered up front.
